From September 30, the National Mining Agency (ANM) will undergo a significant transformation in its user service. All requests and demands will be managed exclusively through the Fala.Br platform, an integrated system for public ombudsman services and access to information.
With this change, the email address atendimento@anm.gov.br will be discontinued. The objective is to centralise and simplify the process, offering a safer environment for citizens and stakeholders to submit requests, including access to information, complaints, suggestions, compliments, and denunciations.
The transition aims to enhance efficiency and speed in addressing demands, which will be triaged and forwarded to the appropriate departments within the agency, in compliance with legal deadlines.
The Importance of Fala.Br for Public Service
Fala.Br serves as the main ombudsman and information access platform for the federal government. In the ANM’s case, the agency’s Ombudsman Department will manage service requests, including those previously handled by telephone, email, or in-person assistance.
The system ensures that each demand is accurately classified and processed according to its nature—whether it is a request, complaint, suggestion, or denunciation.
Moreover, Fala.Br promotes greater transparency and social oversight, allowing users to track the progress of their requests in real time.
This integration also facilitates the investigation of complaints, particularly when users provide additional elements, such as photos, videos, or documents that support the case.
Another advantage is the availability of in-person service or postal communication upon prior appointment. However, with the migration to Fala.Br, it is expected that most requests will be submitted digitally, improving accessibility for users regardless of their location.
Using Other ANM Ombudsman Service Channels
Although Fala.Br will become the primary service channel, the ANM will continue offering other contact methods for user convenience. Those who prefer may contact the agency by telephone at (61) 3312-6757 or (61) 3312-6986, or send correspondence to the Ombudsman Office at the CNC III Building, in Brasília.
Anonymous complaints will also be accepted, provided they contain sufficient information to support the investigation.
It is important to note that all requests, regardless of the channel used, will receive equal attention. The responsible teams will forward cases to the relevant departments for investigation and resolution within legal deadlines.
To accelerate the process, it is recommended that complaints include as much information as possible, such as case numbers, photos, videos, and location data.
Additionally, users can monitor the outcome of their requests through the “Painel Resolveu?” tool, an interactive platform developed by the Office of the Comptroller General (CGU). This tool offers real-time indicators of ANM service resolution rates, contributing to transparency and enabling citizens to evaluate the agency’s performance.
